Question 1

Is this multi-tenant?

Accepted Answer

No. WebEdify is delivered as managed hosting, and every client gets a dedicated environment. There is no neighbouring tenant whose data sits in your database, whose traffic shares your capacity, or whose incident becomes your outage.

Question 2

Where does your data go when your users talk to your AI?

Accepted Answer

By default, nowhere that contains your values. WebEdify has four explicit levels of data access, and the default is structure-only: the assistant sees field names, hierarchy, and record counts — never the data itself.

Question 3

What happens to our code and data if we leave?

Accepted Answer

Commands and templates are plain text files in source control, running on standard .NET against standard databases. If you leave, you leave with something that still runs — your configuration, your data, your code.

Question 4

Are you SOC 2 certified?

Accepted Answer

Certification is in progress rather than complete, and we would rather say so now than at signature. The underlying practice is not new — the same team performs security and compliance work across 50+ customer networks and systems today — and we can walk your security team through the controls and architecture under NDA in the meantime.

Question 5

You are smaller than Microsoft or Salesforce.

Accepted Answer

Considerably. The platform is newer than theirs; the company behind it is not. MACRIM has built and run mission-critical .NET systems for over thirty years, and the same organisation that writes the framework hosts and supports it. You would be buying from a long-standing operating business rather than a funding round.

Question 6

There is no pool of developers who already know this.

Accepted Answer

True, and it matters far less here than it would elsewhere. The declarative layer exists precisely because an LLM writes it reliably — substantially more reliably than it writes equivalent MVC or React. The assistant works in the same files your developers do, proposes changes they can read and check, and teaches the idiom while it builds. Teams get productive in days, not after a certification track.

Question 7

Your connector catalog is small.

Accepted Answer

We do not keep one. Integrations are built against your actual system instead of a lowest-common-denominator connector written for a generic version of it — usually short, AI-assisted work, and never billed as a per-connector subscription. Where another vendor points you at their roadmap, we build it.

Question 8

Who trains our analysts?

Accepted Answer

The platform does, in the flow of the work. An analyst describes the view they want, gets a working one, and can see the markup behind it. It is a different curve from an incumbent BI tool: shallower at the start, and without the wall at the end, because the same skill keeps paying off as the requirements get harder.

Question 9

Is the chart builder as polished as Tableau?

Accepted Answer

Not in pure drag-and-drop chart-design ergonomics — they have spent two decades on that single problem. What ours does that theirs cannot is become a transactional feature the next day, in the same application, without changing platforms.

Category: inside-the-platform

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